• Cognate Global

Smart Hands & field technicians can save you money & improve customer satisfaction?

Smart hands and field teçhnicians are instrumentals to develop your business, connect with the customers, build an enriching relationship, maintain assets, and speed up the operation.

However, commitment and quality service provided by the field technicians are often overlooked. Every day, approximately 20 million field service workers are spread across the globe, interacting closely with an organization’s most important assets: its customers and products. And the market size and the demand for smart hands and field technicians is growing exponentially over the years.

How smart hands and field technicians add value to the business?

While most of the businesses are going online and remote, field technicians provide valuable advantages to a company’s customers and products with their personal engagement and on-field solution. The human touch, the presence of a field technician make a huge difference in any services compared to FTE especially in terms of price

An expert field technician brings massive value on the tables on -


Domain expertise

Operation efficiency

Technical expertise

But in today’s fiercely competitive world experienced and expert field technicians are difficult to find. A qualified field technician is the company's face and brand ambassador.

Let’s find out what makes someone a quality field technician? The qualities of a good field technician: An experienced field technician and smart hand is known for- Excellent technical knowledge.

  1. Punctuality and agility

  2. Great communication skills to manage customers on-field

  3. Highly efficient and committed

  4. Trained in the state-of-the-art and updated with the latest technology

Field service is a definitive challenge for many organizations due to the fragmented customer needs. Often the online and remote customer support fails to penetrate the exact need and provide a more friendly solution. A smart hand or a field technician helps to see through the silos of customer information and the different systems and resolve the challenges arriving on the field.

Finding and retaining a good field technician who can superbly play all the roles and make your brand and business more customer-friendly is challenging.

Wait, don’t get disheartened. We have a solution for you.

Hire on-demand smart hands and field technician

Truth be told, an organization does not need a field technician always. Thanks to all the latest and upgraded automated tools, software, and well-structured customer support mechanism, most of the requirements are met remotely.

But there are exclusive cases when services should be available on-field and customers need to be given extra care and support. When businesses are experiencing such situations, they need to appoint field technicians. It’s a simple match and a smart move. Without hiring someone for a longer period of time, hire someone when there are demands and escalations. Win-win for business and customers. The quick benefits of this step are-

  1. Improved and personalized customer experience

  2. Cost-effective

But is it possible to get a capable smart hand and field technician as and when required? Will you get an expert and experienced field technician on short notice? We are here to help.

Our On-Demand service team is helping major organizations across EMEA and APAC to plug and unplug field technicians into their teams as per the requirements. As we understand the business complexities and the nitty-gritty of a field technician job, we handpick the best field technician profiles for the most suited jobs.

Our services ensure that organizations receive the best smart hands for their on-field requirements to provide the best customer support and build a strong reputation for their brand. Our services are available at a reasonable price and known for scouting the best talents and experienced resources to help businesses sustain and grow.

Looking for smart hands and field technicians for your project? Reach out to us.